Protecting your personal details on our website.
Penrobyoga takes the security and privacy of my customers very seriously and in relation to the management of client personal details I am fully committed to the new GDPR.
This policy explains how I may collect Personal Data about you, what I may use this form for, who will use it and how it is stored.
It also explains some of the security measures we take to protect your Personal Data and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms & Conditions.
When I first obtain Personal Data from you, or when you take a new service or product from me, I will give you the opportunity to tell me if you do or do not want to receive information from me about other services or products (as applicable). You can do this by ticking various boxes when creating your account and you may change your mind at any time when using my services or products by sending me an email to request to unsubscribe.
Some of the Personal Data I hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998 and the GDPR, for example, information about your health, injuries, date of birth etc. Written records are kept in a locked filing cabinet and deleted from my computer.
1. Collecting Information
I may collect Personal Data about you from a number of sources, including the following:
1.1 From you when you agree to take a service or product from me, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2 From you when you contact me with an enquiry or in response to a communication from me, in which case, this may tell me something about how you use my services.
1.3 From documents that are available to the public, such as the electoral register.
2. Using Your Personal Information
2.1 Personal Data about my clients is an important part of my business and I shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1 To help me to identify you when you contact me.
2.1.2 To help me to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.3 To allow me to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.4 To help to prevent and detect fraud or loss.
2.1.5 To allow me to contact you in any way (including email, telephone, visit, text or multimedia messages) about products and services offered by me and unless you have previously requested me not to do so.
2.1.6 I may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.7 I may check your details with fraud prevention agencies. If you provide false or inaccurate information and I suspect fraud, I will record this.
2.3 I may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1 If I have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5 In connection with any transaction which I enter into with you:
2.5.1 If you provide false or inaccurate information to me and I suspect fraud, I will record this and may share it with other people and organisations. I, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
3. Protecting Information
I have strict security measures to protect Personal Data.
3.1 I maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that I may occasionally request proof of identity before I disclose personal information to you.
3.2 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The internet
4.1 Please remember that communications over the internet, such as emails and webmail’s (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. I cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond my control.
5.1 The Website may include third-party advertising and links to other websites. I do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
5.3 I exclude all liability for loss that you may incur when using these third-party websites
6. Further Information
6.4 If you would like access to the Personal Data that I hold about you, you can do this by emailing me or writing to me at the address noted above. There may be a nominal charge of £15 to cover administrative costs.
6.5. I aim to keep the Personal Data I hold about you accurate and up to date. If you tell me that I are holding any inaccurate Personal Data about you, I will delete it or correct it promptly. Please email me at email@example.com or write to me at the address above to update your Personal Data.